Customer Notifications

Effective August 15, 2020, HSE Utilities will be suspending the collection of late fees and reconnection fees for residential customers in response to the COVID-19 pandemic as instructed by the Indiana Regulatory Commission in Cause No 45380. HSE Utilities is also offering to all customers an extended payment plan that allows customers the option to pay unpaid balances within 6 months. Please contact HSE Utilities to discuss such an alternative payment arrangement.

Thorpe Creek Lift Station Rehabilitation and Repair:
Engineering and construction work is taking place to make repairs to the sanitary force main and lift station from 6/1/2020 until 11/30/2020. For the safety of everyone involved, the path around the Thorpe Creek lift station will be closed in all directions. To see the exact location of the path closings, please see the associated image. (Click to enlarge)

Thorpe Creek Trail Closings

Thorpe Creek Trail Closings

Notice is hereby given that Hamilton Southeastern Utilities, Inc. (“HSE”) will be filing a request with the Indiana Utility Regulatory Commission (“IURC”) on or before March 25, 2018 to adjust its rates to comply with the new tax structure imposed by the Tax Cuts and Jobs Act of 2017 as ordered by the IURC in Cause No. 45032. HSE will be requesting an across-the-board rate decrease affecting all customer classes. HSE expects approval of the request and filing at a minimum of thirty (30) days following the date of such filing.  Any objections to the filing should be made to the following: Indiana Utility Regulatory Commission, Attn: Secretary of the Commission, 101 W. Washington Street, Suite 1500E, Indianapolis, Indiana 46204; and to the Office of the Utility Consumer Counselor, 115 W. Washington Street, Suite 1500S, Indianapolis, Indiana 46204.

The following work is being performed in the listed subdivisions:

Sewer Cleaning

Mainline Camera

  • Middleton Place

  • Sterling Green
  • Princeton Woods

Lateral Video 

  • Windermere
  • Stonegate
  • Heron Lake
  • Horizon

Why is this work important?

Sewer Cleaning

As wastewater networks age, the risk of deterioration, blockages, and collapses becomes a major concern.
As a result, municipalities worldwide are taking proactive measures to improve performance levels of their sewer systems. Cleaning and inspecting sewer lines are essential to maintaining a properly functioning system; these activities further a community’s reinvestment into its wastewater infrastructure.

-EPA

Mainline Camera

As mentioned in the sewer cleaning work description, aging waste-water systems need to be monitored to ensure the highest levels of productivity. To ensure the integrity of our system, we use in-line cameras to video over 430,000 feet of pipe every year.

Lateral Video

For the same reasons we video our mainline pipes, we inspect the lateral pipe running from residential and commercial properties to guarantee functionality and integrity.

We will remove the sewer cleaning signs from the area as soon as the cleaning has been completed in that area. If the sign is still posted all of the cleaning has not been completed. These notifications are for our customer’s convenience and although we try to keep these up to date the best we can there may be work in other areas of our service area throughout the year

Do you notice a sewer odor inside?

Comic showing tree root infiltration and consequences

How much is your lawn tree worth?

In municipalities across the country lawn trees are responsible for up to 60% of the infiltration/inflow to sanitary sewers due to root invasion of sanitary laterals. If our inspectors find tree roots in your lateral during the revolving seven (7) year inspection cycle, you will be required to repair the damage. HSE provides a listing of acceptable trees with recommended distances from sanitary sewers. Except for possible HOA requirements, the City of Fishers does not require the homeowner to maintain a lawn tree. The City does however, presently require maintenance of curb trees. To avoid costly repair work to your lateral confirm the separation distance is adequate. The Homeowner is responsible for their sanitary pipe (lateral) which connects to the mainline sanitary sewer.