COVID-19 late fee suspension- Click to show More

Effective July 1 through October 12, 2020, HSE Utilities will be suspending the collection of late fees and reconnection fees in response to the COVID-19 pandemic as instructed by the Indiana Regulatory Commission in Cause No 45380. HSE Utilities is also offering to all customers an extended payment plan that allows customers the option to pay unpaid balances within 6 months. Please contact HSE Utilities to discuss such an alternative payment arrangement.

2020 Upcoming Construction - Click to show More

  • Thorpe Creek Lift Station Rehabilitation and Repair:
    Engineering and construction work is taking place to make repairs to the sanitary force main and lift station from 6/1/2020 until 11/30/2020. For the safety of everyone involved, the path around the Thorpe Creek lift station will be closed in all directions. To see the exact location of the path closings, please see the associated image. (Click to enlarge)

2018 Rate Change Information - Click to show More

Notice is hereby given that Hamilton Southeastern Utilities, Inc. (“HSE”) will be filing a request with the Indiana Utility Regulatory Commission (“IURC”) on or before March 25, 2018 to adjust its rates to comply with the new tax structure imposed by the Tax Cuts and Jobs Act of 2017 as ordered by the IURC in Cause No. 45032. HSE will be requesting an across-the-board rate decrease affecting all customer classes. HSE expects approval of the request and filing at a minimum of thirty (30) days following the date of such filing.  Any objections to the filing should be made to the following: Indiana Utility Regulatory Commission, Attn: Secretary of the Commission, 101 W. Washington Street, Suite 1500E, Indianapolis, Indiana 46204; and to the Office of the Utility Consumer Counselor, 115 W. Washington Street, Suite 1500S, Indianapolis, Indiana 46204.

The following work is being performed in the listed subdivisions:

Sewer Cleaning
Click here to get more information on what to do to prepare

-Middleton Place
-Sterling Green
-Princeton Woods

Mainline Camera Work

-2020 Camera work will follow the Sewer cleaning schedule

Lateral Video Inspection
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-Heron Lake

We will remove the sewer cleaning signs from the area as soon as the cleaning has been completed in that area. If the sign is still posted all of the cleaning has not been completed.

The notifications above are for our customer’s convenience and although we try to keep these up to date the best we can there may be work in other areas of our service area throughout the year

Why is this work important?

Sewer Cleaning

As waste-water networks age, the risk of deterioration, blockages, and collapses becomes a major concern. As a result, municipalities worldwide are taking proactive measures to improve performance levels of their sewer systems. Cleaning and inspecting sewer lines are essential to maintaining a properly functioning system; these activities further a community’s reinvestment into its wastewater infrastructure.


Mainline Camera Work 

As mentioned in the sewer cleaning work description, aging waste-water systems need to be monitored to ensure the highest levels of productivity. To ensure the integrity of our system, we use in-line cameras to video over 430,000 feet of pipe every year.

Lateral Video Inspection

For the same reasons we video our mainline pipes, we inspect the lateral pipe running from residential and commercial properties to guarantee functionality and integrity.

Is your sump pump or drain connection illegal?

Illegal Sump Pump Connections

Image Credit: The Post Standard –

For a better picture of illegal / legal sump pump and drain connections, please click the associated picture. Should you have any other questions regarding legality of your connection, please feel free to contact us via our contact form.

on October 13 • by

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